The 'Shop with a Specialist over Video' option connects you with an Apple rep via video chat to answer your product questions, but you can also seek help over text or a regular phone call. Lance is an ...

There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

Apple today updated its Apple Support app to version 3.1, adding a new feature that's designed to let you chat with an expert to get support help using the Messages app. Apple says that this feature ...

T-Mobile on Wednesday announced support for Apple's new Business Chat feature, allowing customers and non-customers alike to message customer service representatives directly from the Messages app on ...

Apple is testing a new chat support service for customers of its consumer-based iMac computer. The service, according to Apple, is available 24-hours a day, 7 days a week. To qualify for the service ...

Customers can now message Best Buy to get questions answered, store timings, resolve issues, and more using iMessage through Apple's Business Chat feature, as first reported by Apple blog Appleosophy.

The service is available to iMac customers who bought their machine in past 90 days or purchased an extended warranty. During her years at CNET News, Ina Fried changed beats several times, changed ...