Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. There’s no denying that customer experience (CX) has a ...

Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

Chris Valentine on the Movement to Transform Events into Experiences That Deliver Brand Differentiation + Improved Business ...

In a tenuous economy, everything is on the chopping block. Anything that doesn’t directly impact the bottom line is in danger of getting cut or reduced. That means organizations increasingly have to ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

Excellent experiences are what separate thriving companies from those that fade into irrelevance. At the end of the year, your bottom line doesn’t mean much if the experiences are sub-par. In today’s ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

CAIRO--(BUSINESS WIRE)--CIB, Egypt’s leading private-sector bank, has announced a strategic partnership with Truecaller, the premier global platform for verifying contacts and blocking unwanted ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

The debate surrounding tariffs usually centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts. As a customer experience professional, I ...

WALTHAM, Mass.--(BUSINESS WIRE)--NetCracker Technology announced today that Suddenlink Communications, among the largest cable broadband services providers in the United States, has deployed the ...