Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

The contact center-as-a-service (CCaaS) market continues to thrive despite challenging macroeconomic conditions. The factors driving rapid growth include the recent adoption of these solutions by ...

Contact-centre-as-a-service (CCaaS) subscriptions will leap from $7.5bn at the end of 2023 to generate over $18bn in revenue by 2028, driven by growing support for inbound communication channels, such ...

The contact center-as-a-solution (CCaaS) market is thriving while simultaneously undergoing an identity crisis. CCaaS solutions are being purchased at a rapid rate as companies migrate from their ...

Five9 is a provider of contact-center-as-a-service software that facilitates over 5 billion minutes of calls per year for more than 2,000 customers. CCaaS functionalities include automatic call ...

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the ...

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

NICE, a leading provider of contact center as a service (CCaaS) solutions, today announced its new branding. The company has rebranded to NiCE, and one of the many factors driving this rebranding is ...

Add AI Intelligence to any CCaaS Platform like Amazon Connect, Genesys, Ring Central, Teams Phone and NICE CXone to automate workflows and real-time dashboards. By operating as an intelligent layer, ...

This strategic alliance introduces Cirrus as a Nebula ‘Integration Partner’ - an elite designation reserved for top-tier technology collaborators - enhancing the CallSwitch One ecosystem with advanced ...

BELMONT, Calif.--(BUSINESS WIRE)--RingCentral Inc. (NYSE:RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced it has received the PAN-India ...