It was early May 2019. D-Day for our customer relationship management software (CRM) implementation was fast approaching. After months of researching, planning and training, we were about to flip the ...

The keys to a successful customer relationship management implementation are simple, yet those implementations can be difficult, as recent reports on the topic say that well in excess of half of all ...

Many Canadian businesses fail to realize the full potential of their customer relationship management (CRM) software because of poor integration with existing applications and business processes.

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Siebel Systems Inc. is readying a more basic package of ...

Pipeline is among the best sales CRMs because of its interface. It optimizes a clean, drag-and-drop pipeline interface that helps automate basic sales tasks. This feature frees up valuable time and ...

Peruse any recent survey of chief information officers and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth customer relations and improve the bottom ...

In a recent post, I pointed out that Salesforce.com spends the same percentage of revenue on sales and marketing as it did a decade ago. Since CRM is sold, in part, as a way to make sales ...

AT&T Wireless Services Inc. says it’s still rebounding from a glitch caused by the rollout of a customer relationship management software system that prevented customers from activating their phone ...

New York - Partnerships between accounting software resellers and customer relationship management system specialists are on the rise, as more resellers are finding that CRM is not something you jump ...