Issues about implementation, pricing, and customer focus reveal that perhaps no one needs CRM more than the CRM industry itself, according to a new study designed to gauge satisfaction levels among ...

My recent post about CRM spawned a comment that epitomizes how CRM vendors disrespect sales pros. The comment, from a self-described “technology consultant,” accused me of being a “true sales ...

Gartner has recently released a whole bunch of "Cool" Vendors reports that look at all aspects of the IT industry. One of the more useful ones of the bunch, given the importance of both social media ...

Since its inception, the customer relationship management field has undergone various transformations. From a simple customer contact spreadsheet or database to a complex repository of 360-degree ...

Oracle, for as long as anyone in IT can remember, has always trailed Salesforce when it comes to providing the best CRM software, even after Oracle acquired Siebel, the pioneer of the category, in ...

The online CRM space is suddenly getting crowded as two more CRM vendors, Kana and Entellium, are launching hosted services this week. A field that is still dominated by Salesforce.com is now looking ...

Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...

From field sales to field service, CRM will drive the wireless market. At least this is the key finding from a recent Frost and Sullivan study, which predicts the market for mobile wireless CRM ...

The tipping point of on-premise versus SaaS-based CRM deployments is arriving next year, and Gartner anticipates “that SaaS deployments of CRM will reach a maximum 80% to 85% by 2025”. These and other ...