Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

Skilled professionals such as Lavanya Rajamani have used their deep expertise in enterprise systems to spearhead large-scale ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

How well a bank treats its customers is more important than ever for its success. Old banking models that were slow because ...

Executives share lessons from the front lines of digital customer experience transformation.

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect. Why? Businesses are falling into the over ...

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Brian Kamenetzky: CIOs have long been expected to be the technical gurus of the ...

LAS VEGAS and STOCKHOLM, March 18, 2025 /PRNewswire/ -- Sinch (Sinch AB (publ)) (XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud, has ...

Tennessee-based franchisee Charter Foods has begun implementing PAR Technology’s Coach AI in its restaurants, giving operators a more efficient way to process data, streamline workflows and enhance ...

SeatGeek, the high-growth technology platform transforming the live event experience for fans, teams, and venues, today ...

Car rental services provider Avis (NASDAQ:CAR) reported Q3 CY2025 results beating Wall Street’s revenue expectations, with ...