He also introduces the concept of servant leadership and shares insights on how to foster a positive atmosphere that enhances both employee satisfaction and patient care. The conversation also ...

In a superior customer service culture, it’s understood that serving customers positively and proactively is the default, the expected behavior. These are cultures in which giving great customer ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

SAN ANTONIO - Let’s talk about customer service. It is about the golden rule – “Do unto others as you would have them do unto you,” and you must love Soldiers and families. Members of the Installation ...

Jon Wayne Service Co. has a “wheel of success” posted all over its offices to communicate the company’s values to its employees. Always over-deliver. Know your product. Take an interest in your ...

There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

How artificial intelligence is taking call centers to the next level Your email has been sent Using AI solutions to detect customer sentiment may offer positive results--like better service, greater ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...