'Is That a Real Job?' is a weekly series where WIRED explores the latest in...job titles. We explain everything from "customer success manager" to "growth hacker"---and show how you can land these ...
Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Tonya is a house attendant at The Inn At Palmetto Bluff, a ...
Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...
‘We view it as a good thing for customers,’ Boston-based IBM partner Ironside Group’s CEO Tim Kreytak tells CRN in an interview. ‘IBM is a big place. It’s a way to have a concierge and a way to get to ...
Skilljar co-founders Sandi Lin (left) and Jason Stewart. (Skilljar Photos) Skilljar, a Seattle startup that sells learning management software to help companies train their customers and partners, has ...
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced the Medallia Strikedeck platform has won the 2021 SIIA CODiE Award ...
Customer experience is key for an OEMs success which is why Japanese OEM, Mazda, has recently been ensuring its training approach is of the highest quality. The company has been refining its training ...
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