In a culture obsessed with speed and scale, the real advantage comes from listening to customers and prioritizing their trust ...

Adopting a learner’s mindset, staying in close customer dialogue and digging beneath surface feedback can turn real-world insights into repeatable competitive advantage.

LG&E originally asked the Public Service Commission for a higher rate than what was approved Monday. The higher rate was in effect for the first six weeks of 2026.

Have you ever hesitated at the register, uncomfortable as an employee watched you choose a tip? It’s not just you. The rise of digital tipping systems—from point-of-sale devices held by employees to ...

Forbes contributors publish independent expert analyses and insights. Tor Constantino is an ex-reporter, turned AI consultant & tech writer. By 2028, an estimated nine billion internet-connected B2B ...

Nashville Electric Service customers are receiving unexpectedly high electric bills following the recent ice storm, with some ...

MEMPHIS, Tenn. — Seeing sticker shock this month when you open your MLGW bill? MLGW President and CEO Doug McGowen says his team expected this and warned customers after the Mid-South was blanketed in ...