New research suggests users prefer AI chatbots that match their personality instead of assistants that sound excessively cheerful or emotionally exaggerated.

Researchers found adjusting AI systems to be more warm and friendly to users would result in an "accuracy trade-off".

From social media to search engines, AI chatbot integration has arrived. Recently users of Meta's suite of apps, including Facebook, Instagram, Messenger and WhatsApp, have likely noticed the presence ...

PCWorld reports that Oxford Internet Institute research found ‘friendly’ AI chatbots are significantly less accurate than neutral ones, with warm-tuned models increasing incorrect answers by 7.4 ...