The help desk lies at the heart of any organization's IT support effort. One of the biggest challenges for any IT organization is managing -- and paying for -- both hardware and software IT support.

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...

In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...

Can you please recommend a non-hosted, non-web based Help Desk Management software with reports and inventory functionality? I would prefer if it's free (GPL/Open source), but if it's cheap and it ...

Help desk management tools play a key role in IT support for the modern enterprise. Every time a worker or customer submits a help desk or incident ticket, IT help desk tools track, manage and ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

When the big guns of service management software are too pricey for your budget and demanding of your staffing resources, where do you turn? ManageEngine has been a good choice for Alex Walker, IT ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

Salt Lake City – January 12, 2011 – LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced LANDesk' Service Desk 7.4, a ...

I closed out last year with several articles that prompted you to complete a short online survey. Several of you were kind enough to speak with me on the phone for some follow-up questions, and I'm ...

BIC Group deployed new help desk management software globally a year ago, and the stationery products company this week revealed that it has seen a return on investment of twice the roughly $180,000 ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.