As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...

With the switch-off of traditional ISDN and PSTN services now just six years away (December 2025), Microsoft’s entry into the small to medium-sized enterprise (SME) telephony market provides a ...

A new phone system for businesses that brings together calling, chat, meetings, calendars and email has been launched in Canada by Microsoft. Microsoft 365 Business Voice is designed as a complete ...

RESTON, Va.--(BUSINESS WIRE)--Today, Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Microsoft is broadening its Microsoft 365 Copilot offering with new features aimed at making further foothold in the enterprise, including voice-based interaction, group collaboration tools and an ...

Founded more than 120 years ago, Zavarovalnica Triglav is one of Slovenia’s leading insurers. Needing a unified, more secure digital communications hub to support its workforce, as well as more ...

An elaborate and rather unusual phishing campaign is spoofing eFax notifications and using a compromised Dynamics 365 Customer Voice business account to lure victims into giving up their credentials ...

Microsoft has added new features within its Microsoft 365 Copilot offering, aimed at making further foothold in the enterprise, including voice-based interaction, group collaboration tools, and an ...