After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

The price you see when you book a hotel stay isn’t always the one you’re stuck with even after you book it. This is often true whether you’re paying for the reservation or redeeming hotel points. This ...

Disappearing are the days when you can cancel a hotel reservation before 6 p.m. of the evening you are scheduled to arrive. More and more hotels are requiring reservations to be canceled 24 to 72 ...

Dear Traveler: Can you get a refund on a prepaid hotel room? — Cheap Skate. Dear Cheap: Usually, no. Some prepaid hotel rooms are fully refundable, but many booked under an "advance purchase" rate are ...

Perhaps the thought is that people who are using Hotels.com to search primarily for the lowest rate will be willing to give up on things like earning rewards. Unfortunately, it also seems like the ...

Question: I recently had a flight from hell, which turned my six-hour trip into a 22-hour one. I had booked a room at the Sheraton in Pleasanton, Calif. When I discovered that I would not be able to ...