Q: I recently bought tickets for a Nikki Glaser show through StubHub. When the event was rescheduled, I received an offer for a refund from the ticket promoter, which I accepted. I never got the money ...

PHILADELPHIA (WPVI) -- The Action News Troubleshooters helped a family get a refund after they said they sold their Philadelphia Eagles tickets on StubHub for hundreds of dollars, but didn't get paid.

Many of us buy concert and event tickets from StubHub without any problems. But one Action News viewer tells us she had a different experience so she called the Troubleshooters for help. If you love ...

Q: I bought San Jose Sharks tickets through StubHub for $375 but couldn’t access them because of a recurring error. StubHub blamed Ticketmaster, and vice versa. I ...

A Philadelphia Eagles fan says a ticket transfer mix-up left him without $1,700 worth of seats until StubHub reversed course and issued a refund.

A StubHub customer accepts a refund offer for a rescheduled show, but the $331 is sent to the original ticket seller. StubHub refuses to refund the customer, blames its resale policy, and even claims ...