At the end of 2023, J.D. Power released the results of its Electric Utility Business Customer Satisfaction Survey, giving utilities a glimpse into how their customers really feel. With approval scores ...

Dominion Energy and NextEra Energy, the largest electric power and energy infrastructure company in North America, will merge, creating the world's largest utility business.

Electric utilities find themselves between a rock and a hard place. Business customers are paying more than ever for their electricity and, not surprisingly, they’re not happy about it. But when it ...

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

TROY, Mich.--(BUSINESS WIRE)--Customer contact with gas utility provider satisfaction is the lowest since 2016, according to the J.D. Power 2024 U.S. Gas Utility Business Customer Satisfaction Study, ...

Market research firm J.D. Power released its latest Q1 2026 data, highlighting that residential costs for electric, gas, and ...

TROY, Mich.: 18 Oct. 2023 — Satisfaction of businesses with their gas utility is 802 (on a 1,000-point scale), a decline of 6 points from 2022, the lowest satisfaction score since 2018, according to ...

When Berkshire Hathaway agreed to buy a small Midwestern utility company in 1999, CEO Warren Buffett said it “was right in our sweet spot” and offered “good growth potential.” Buffett was right on ...

From one point of view, NextEra Energy is just your normal run-of-the-mill regulated electric utility. As noted, it operates Florida Power & Light. That business has benefited for years from ...

TROY, Mich.: 16 Oct. 2024 — Customer contact with gas utility provider satisfaction is the lowest since 2016, according to the JD Power 2024 U.S. Gas Utility Business Customer Satisfaction Study, SM ...