For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Lara Pritchard, a Charter Communications spokesperson, said the layoffs will not affect service for Spectrum customers in ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. SUNNYVALE, Calif., Dec. 9, 2025 /PRNewswire/ -- ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.

The post Call Center Worker Relieved To Quit Her Job, And Also Witness Her One-Year-Old Using Way More Common Sense Than Her ...

The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor ...

Contentsquare brings AI-driven customer understanding to Shopify’s global commerce ecosystem  New York, December 17th, 2025 — Contentsquare, a leader in AI-first digital analytics, today announced a ...

Whoever becomes Trenton’s next mayor must understand that the core of city transformation is not public speeches — it is ...