Oracle has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Utility Customer Experience Management Solutions 2026 Vendor Assessment. 1 Read the excerpt here. The recognition comes as ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation.

BluIP completed a new project for the guest engagement center at Loews Hotels & Co. This was a collaboration between Loews Customer Engagement Center and the team at BluIP with support and partnership ...

He had four days to make each victim fall in love. And there were a lot of victims. Online, Safeer Mohammed Koorimannil, who ...

Today, a company can grow its sales and profits while reducing workers in some departments. Companies are moving money and ...

Indian scammer Safeer Koorimannil reveals how AI from American tech giants fuels global fraud rings in Myanmar. Trafficked to ...

Concentrix cut its 2026 guidance and its shares and Teleperformance’s fell sharply, hardening a view that AI is turning the call-centre sector uninvestable.

A running look — in reverse chronological order — at the bigger tech companies that have announced significant layoffs this ...

The hospitality industry learned a painful lesson from online travel agencies (OTAs). What began as a convenient distribution ...

Part of the market's concern seems to center on what all of this growth costs. Oracle said it plans to raise about $40 billion in fiscal 2027 to help fund its artificial intelligence (AI) data center ...

Oracle topped quarterly expectations, but free cash flow is negative, and the company plans to raise more capital for data center projects.