Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

Discover the best free job boards to reach qualified applicants fast. Compare top platforms, key features, and tips to boost ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

Autotrader chief Nathan Coe has issued a new video update after sustained retailer criticism of the platform’s Deal Builder ...

Threat actors are generating real Apple support tickets to phish two-factor authentication (2FA) codes and take over iCloud ...

Fresh from The FBI’s account takeover warning last week, with more than $260 million already stolen in 2025, the bureau has ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...