Over the past few weeks, T-Mobile has made it clear that it is heading in a new direction, following a significant leadership ...

Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

Discover the best free job boards to reach qualified applicants fast. Compare top platforms, key features, and tips to boost ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

Threat actors are generating real Apple support tickets to phish two-factor authentication (2FA) codes and take over iCloud ...

Ottawa County recently recognized Catalina Garza, Road Patrol Deputy, for outstanding customer service. Deputy Garza was ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...