As expectations rise and markets saturate, the real battleground lies in customer experience. Get insights into the CX best ...

Southern Cross Travel Insurance’s Alexandra Smart has been named CIO of the Year at the 2025 New Zealand CIO Awards.

To fully harness the potential of AI and achieve scalable value realisation, enterprises must build robust foundational ...

Increased use and poor provisioning choices have many organizations looking to AI and other automated tools to help manage ...

Your initiative launched with great expectations. Now it’s falling apart in front of your eyes. What should you do next?

The CRM software provider has been on an acquisition spree for the last four months to augment AI capabilities of its ...

The financing of AI tools follows a system that is no less perfidious, concealing the true costs. Similar to how casinos work ...

Salesforce’s announcement that it intends to acquire Informatica is more than a strategic M&A play. It’s a signal that ...

Chasing AI for the hype is a trap. Without the right digital leadership, you’re not transforming, you’re just automating ...

Seeking to lower the barrier to entry for its agentic AI suite, Salesforce adds pay-as-you-go and pre-commit payment options ...

Cyberattacks are exploding, AI is fueling the fire, and budget cuts to CISA couldn’t come at a worse time for America’s ...

What does it take to get to the top IT position? This year’s CIO Hall of Fame inductees offer hard-earned advice for ...