Listening is often mistaken for action. Decks, dashboards, and “closed-loop” emails can look like progress, but listening only matters when it changes decisions that ...

The MVPs span three categories: 120 Technology, 37 Strategy and 56 Ambassador. Eleven recipients reached 10-year status, ...

Consent asymmetry and “opt-out hurdles” are drawing fines. The compliance gap is technical, not legal language.

Qualtrics appointed Jason Maynard as Chief Executive Officer and Board member on Feb. 3, 2026, as the experience management company advances AI initiatives and pursues a pending $6.75 billion ...

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries ...

ActiveCampaign, a leading autonomous marketing platform, today announced the acquisition of Feedback Intelligence, an AI evaluation and analytics tool that turns raw conversations into actionable ...

New SaaS product standardizes data structure, ingestion and delivery and helps prepare digital experiences and e-commerce sites for agentic AI Odense, Denmark, 3rd February 2026, Umbraco has launched ...

The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

ai12z on Feb. 2 launched a platform update introducing "vibe coding," a natural language interface that according to the ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Coveo's generative AI and commerce momentum translated into record new business bookings in Q3 fiscal 2026. The company ...

After two years of softness, Starbucks’ traffic rebound points to a familiar truth: experience moves the business before the ...