"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration
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"Customer service is everything," says MTA bus operator trainer/ins…
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The NEW Local Bus #31 route, one of two new lines we’ve added as part of the MTA Bus Network Improvement Project. (See details at http://mta.maryland.gov/servicechanges) This route launches its inaugural run on Sunday, February 22, traveling from State Center to CCBC Dundalk. You may be interested to know that our Training Division uses videos like (NOT speeded up, we might add;) to train drivers on new routes, and new drivers on old routes. It allows us to maximize training time while still mak
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The NEW Local Bus #31 route, one of two new lines we’ve added as p…
830 viewsFeb 19, 2015
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MTA makes changes to bus fares for children
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That’s a wrap! The bold look of our new Zero Emission Buses (ZEB) matches our bold commitment to a ZEB future. The first seven new buses that are part of our pilot program have just arrived. They are scheduled for rigorous testing over the coming months, so you may see them on the road. Once testing is complete, riders will get to experience the smooth, quiet and clean future of Local Bus travel in the Baltimore area. We’re even redesigning our Kirk bus maintenance division to handle the electri
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That’s a wrap! The bold look of our new Zero Emission Buses (ZEB) …
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MTA expands transit services for some children and Baltimore students
MTA expands transit services for some children and Baltimore stud…
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MTA Moves to Zero-Emission Bus Fleet
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